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Frequently asked Questions
Products
No.
We are firmly against it.
In addition, any cosmetic product manufactured in the European Union, as is the case with our products, must comply with the provisions of European Regulation 1223/2009 concerning the manufacture and marketing of cosmetic products, which prohibits testing on animals.
Yes, totally.
Our products comply with the strictest standard in the world for the manufacture of cosmetic products (European regulation EC1223/2009). Before being marketed, each product is subject to a safety assessment carried out by an independent laboratory. We do not use carcinogenic ingredients, genetically modified organisms, nanomaterials, parabens or alcohol.
Our products are formulated with minimal quantities of allergens, in order to avoid any adverse reactions (allergens are mainly components of natural origin, and come from essential oils used in perfumes). We use alcohol-free perfumes, and allergens present in a proportion greater than 0.001% are indicated in the list of ingredients. However, like any product in contact with the skin, allergic reactions are possible. It is then recommended to consult a doctor.
Our products are designed and manufactured in France.
Our products are suitable for all skin types, even sensitive skin and rosacea.
No.
Our products are created with active ingredients carefully chosen for their effects, in proportions designed to guarantee their effectiveness.
Cosmetic products that include sun protection are not as effective as products formulated for a specific function. For this reason, our products do not offer sun protection.
We recommend using a sun protector after applying our products.
Products should be stored in a clean, dry place, protected from direct sunlight.
The spatula supplied with certain products must be cleaned after each use.
Les Jolies Perles: the pump must be kept clean and product residues cleaned, in order to avoid blocking it. It is normal for a few beads to remain at the bottom of the bottle after you have used up the gel.
Orders & Delivery
Everywhere in France and Belgium.
Accepted payment methods are indicated at the bottom of each page of our site.
We ship orders within a maximum of 3 working days (often less).
The delivery time then depends on the delivery method chosen (between 1 and 5 working days).
The easiest way is to subscribe to our Newsletter or follow our social networks
Yes.
In accordance with the regulations, you have a 14-day right of withdrawal.
You can consult our Returns & Refunds policy or our General Conditions of Sale (CGV )
You can consult our delivery policies, returns & refunds , data management , or our General Conditions of Sale (CGV) .
You can also contact us, we will be happy to answer you!
Another question ?
You can send us an email or contact us on our social networks.